Smart, affordable dispute response and revenue recovery for small to mid-size businesses — without the enterprise price tag.
Every engagement runs through the same disciplined process, whether it's a single dispute or a full account rollout.
We identify why disputes are happening — not just that they're happening. That means reason-code analysis, individual transaction investigation, fraud-indicator review, customer history, and payment data, cross-referenced against operational causes and recurring dispute patterns across your business.
We build stronger dispute responses: evidence collection, case investigation, representment, and documentation matched to each processor's specific requirements — order, shipping, and service evidence, plus customer communication history, assembled the way each card network actually expects to see it.
Winning a dispute is only half the job. We run root-cause analysis, fraud-prevention recommendations, and operational improvements — cancellation/refund process changes, customer-communication fixes, and ongoing dispute-rate and payment-risk monitoring — so the same chargeback doesn't happen again next month.
ICM provides ongoing dispute and payment-risk management, not one-off rebuttal writing — Discover and Prevent run continuously alongside Defend, not just after something has already gone wrong.
We build a tailored rebuttal for each platform's specific rules — not a generic template. Every submission is reason-code specific and formatted the way the processor expects to see it.
On evidence-backed submissions. *Varies by reason code, transaction type, evidence availability, and processor — see our case studies.
Winning a dispute is only half the job. We monitor recurring reason codes and operational gaps so the same chargeback doesn't happen again next month.
†Sustained for clients on an active monitoring plan; individual results vary by industry and risk profile.
Using platform-specific dispute logic and historical case analysis, we continuously refine strategy so your win rate improves over time — not just on the first case.
*Varies by industry, policies, evidence quality, and processor.
