Your central hub for chargeback strategies, tools, and industry insights.
Explore expert articles, case studies, practical guides, and ready-to-use templates created from a decade of hands-on chargeback management.
Visa is expanding its Compelling Evidence 3.0 (CE3.0) program, effective April 18, 2026. The change is narrow but useful for merchants dealing with repeat-customer fraud claims, so it’s worth understanding even if you’re not a Visa compliance specialist. What CE3.0 already did CE3.0 was introduced in April 2023 as a tool against first-party fraud and…
A dispute wins or loses on the evidence submitted, not on how strongly you feel the customer is wrong. Before you respond to any chargeback, gather the following — most issuers give you a narrow window, so it helps to know what you’re looking for in advance rather than scrambling once a case lands. Transaction…
Case studies are easy to write and hard to trust. Below are three engagements where ICM managed chargeback disputes for real clients, using the same figures already published on our Case Studies page. Nothing here is a composite, an average across many merchants, or an illustrative number. Sapience LLC — dropshipping and eCommerce Result: a…
Chargebacks do more than cost OTAs sales—they threaten profits, operations, and even reputations. Discover industry-backed facts, operational risks, hidden costs, fraud trends, and the top strategies for resilient chargeback management in the travel sector. Why Chargebacks Pose the Biggest Hidden Danger to Online Travel Agencies in 2025 Summary Chargebacks remain one of the most underestimated…
Chargebacks do more than cost OTAs sales—they threaten profits, operations, and even reputations. Discover industry-backed facts, operational risks, hidden costs, fraud trends, and the top strategies for resilient chargeback management in the travel sector. Why Chargebacks Pose the Biggest Hidden Danger to Online Travel Agencies in 2025 Summary Chargebacks remain one of the most underestimated…
Case studies are easy to write and hard to trust. Below are three engagements where ICM managed chargeback disputes for real clients, using the same figures already published on our Case Studies page. Nothing here is a composite, an average across many merchants, or an illustrative number. Sapience LLC — dropshipping and eCommerce Result: a…
A dispute wins or loses on the evidence submitted, not on how strongly you feel the customer is wrong. Before you respond to any chargeback, gather the following — most issuers give you a narrow window, so it helps to know what you’re looking for in advance rather than scrambling once a case lands. Transaction…
Visa is expanding its Compelling Evidence 3.0 (CE3.0) program, effective April 18, 2026. The change is narrow but useful for merchants dealing with repeat-customer fraud claims, so it’s worth understanding even if you’re not a Visa compliance specialist. What CE3.0 already did CE3.0 was introduced in April 2023 as a tool against first-party fraud and…
