What we do

• Defend – Platform-specific rebuttals for Stripe, PayPal, Shopify, issuing banks & acquirers.
• Discover – Audit evidence & policy gaps across sales → support → fulfillment.
• Prevent – Fix wording, workflows & alerts to stop repeat disputes.

Our approach: Discover → Defend → Prevent

• Discover: Baseline dispute mix, evidence sources, policy gaps.
• Defend: Reason-code packages: proof of use, AVS/CVV/IP, delivery/service logs.
• Prevent: Fix wording, checkout UX, comms, shipping SOPs, & alerts.

Why merchants choose us

• Human-led evidence (no generic bot packs)
• Reason-code playbooks per platform
• Same-day responses on new disputes
• Transparent deadlines & dashboards
• SME-friendly pricing
• Collaboration with product/support to close root causes

Industries we serve

eCommerce (physical & digital), OTAs/travel, subscriptions, services & education.

Security & compliance

Least-privilege access and evidence workflows aligned to PCI-DSS handling practices. Roadmap: SOC 2 Type II readiness and GDPR alignment.

Leadership

Tekcham William — Founder & Chargeback Manager
Over a decade leading chargeback programs for eCommerce and travel, focused on evidence quality, prevention, and merchant education.