Real Chargeback Outcomes: Three ICM Client Engagements

Case studies are easy to write and hard to trust. Below are three engagements where ICM managed chargeback disputes for real clients, using the same figures already published on our Case Studies page. Nothing here is a composite, an average across many merchants, or an illustrative number.

Sapience LLC — dropshipping and eCommerce

Result: a 50–75% win rate, depending on payment processor. Sapience operated across different payment-processing environments, and ICM adapted its evidence and representment approach to the processor and the specific circumstances of each dispute rather than using one rebuttal template for every case.

Alidrop — high-risk subscription eCommerce

Result: a 50% win ratio achieved within six months. Alidrop’s disputes came from a recurring-billing, high-risk subscription model, where “friendly fraud” and forgotten-subscription disputes are common. ICM built a more structured approach to investigation, evidence preparation, and representment, focused on the individual circumstances of each dispute rather than a generic response.

Wow Pay Travels — online travel

Result: win rate improved from roughly 40% to roughly 80%. Travel disputes hinge on itinerary, service-delivery, and cancellation-terms evidence rather than shipping proof, so a generic physical-goods rebuttal template tends to underperform. ICM took a more structured approach to investigation and representment, with a sharper focus on the underlying transaction and the evidence actually available for travel disputes.

Results are specific to each engagement and are not guaranteed for every business, reason code, or processor. Read the full case studies on our Case Studies page, or request a free chargeback assessment to see where your own dispute program stands.

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