Dispute patterns, evidence requirements, and reason codes differ by industry. ICM adapts its approach to the vertical you actually operate in — not a one-size-fits-all rebuttal template.
ICM managed disputes across different payment-processing environments and adapted the evidence and representment approach according to the processor and the specific circumstances of each dispute. Read the full case study →
ICM developed a more structured approach to dispute investigation, evidence preparation, and representment, focused on the individual circumstances of each dispute rather than generic responses. Read the full case study →
ICM took a structured approach to dispute investigation and representment with greater focus on the underlying transaction and the supporting evidence actually available for travel disputes. Read the full case study →
Marketplace and platform businesses often sit between a buyer and a third-party seller, which changes who holds the evidence a dispute needs.
Access-based products (courses, memberships, digital downloads, gaming) face distinct "product not as described" and "unauthorized use" patterns.
ICM can review your current dispute exposure and payment-process setup and outline where a structured chargeback program would help — before you commit to anything.
ICM has not yet published a verified case study specific to this vertical. If this describes your business, a free assessment will tell you honestly whether ICM's current experience is a good fit before you sign up for anything.
