ICM was built to give small and mid-size businesses the same level of dispute expertise that only large enterprises could previously afford.
Integrated Chargeback Management (ICM) exists to solve one specific, growing problem: businesses accepting digital payments are losing revenue to fraud, chargebacks, and payment disputes faster than most teams can keep up with.
Rather than acting as a generic back-office vendor, ICM operates as a specialist partner — combining 16+ years of hands-on banking, fraud, and dispute-handling experience with a disciplined, repeatable Discover → Defend → Prevent process, backed by real, hands-on experience across Stripe, PayPal, Adyen, and Shopify.
ICM is part of Tek Prime Solutions, a technology-enabled entrepreneurial business built from Manipur, Northeast India, with the ambition to compete in national and international markets.
16+ years of experience across finance, banking, risk management, fraud prevention, and chargeback/dispute operations.
Chargeback management is a digitally delivered service — it depends on skilled people, secure systems, and reliable connectivity, not physical supply chains. That makes it a natural fit for building specialized, high-skill employment in Manipur and Northeast India, and delivering globally competitive service from there.
Educated, English-fluent professionals trained specifically in payment operations, dispute reason codes, and evidence analysis — not generic call-center work.
Standardized case intake, investigation, documentation, and quality control, with AI-assisted tools accelerating — not replacing — expert judgment.
Digitally delivered services mean ICM can serve merchants in the US, UK, Europe, and across Asia-Pacific without physical proximity.
ChargeGuard 360 is the technology layer powering the next generation of ICM's chargeback operations — currently in active development, not a finished, publicly available product. It's designed to support the same Discover → Defend → Prevent process ICM's team runs today: dispute investigation, case history, reason-code analysis, evidence collection, rebuttal workflow, fraud-indicator review, and reporting.
The positioning is deliberate: technology accelerates the work, it doesn't replace the judgment of an experienced dispute analyst. ICM's approach is expertise-first, with ChargeGuard 360 built to make that expertise faster and more consistent to deliver — not to hand the process to AI.
In active development. Capabilities below are the roadmap, not live features.
Audit evidence quality and identify policy gaps across the customer journey.
Build platform-specific rebuttals with reason-code packages and documentation.
Implement workflow improvements that reduce future disputes.
